Terms and Conditions

Welcome to the patagonia-ar.com website (hereinafter, the “Website”) of owned by Patagonia International Inc. Argentina Branch (“Patagonia”), CUIT: 30-70924649-2, with address at Suipacha 1178, CABA. These terms and conditions (hereinafter, the "Terms and Conditions") regulate the use made by people who visit and/or register and/or operate on the Website (hereinafter, the “Users”).

The Terms and Conditions are mandatory and binding, and Simply using, accessing, visiting and/or registering on the Website implies your acceptance. by the User. Therefore, any User who does not agree with These Terms and Conditions require you to refrain from accessing, using or register on the Website. Any reference to these Terms and Conditions also apply to the applicable regulations, except in as modified by the latest version of these Terms and Conditions, which will prevail over legal provisions supplementary. Likewise, these Terms and Conditions are understood to be integrated by other documents that the Website publishes or that are incorporated into the Terms and Conditions by reference, in their latest version, which The User also declares to know and accept as a prerequisite for using the Website.

The Terms and Conditions will remain in effect while they are in force. published on the Website, and may be modified without prior notice. Therefore, the User is advised to periodically review the Website Terms and Conditions. Any modifications made The information provided will be effective from the date of its publication on the Website and the Use of the Website after the modification implies acceptance of said changes by the User.

The User must read, understand and accept all the established conditions in the Terms and Conditions, as well as in the other documents to which These refer to, prior to your visit, registration and/or purchase as a User of the Website.

Ability

To register as a User on the Website and operate on it, you must They must have the legal capacity to enter into contracts. They will not be able to enter into purchase agreements. People who lack that capacity, minors, or those who do not may perform legal acts on their own behalf. Acts that violate these Terms and Conditions that minors will carry out on the Website responsibility of their parents, guardians or caregivers and therefore They will be considered to have been carried out by them in the exercise of legal representation. which they have. If the User is a legal entity, that person The physical representative acting on their behalf declares that they possess sufficient powers to exercise such legal representation and therefore to bind her under these Terms and Conditions.

Record

If the User chooses to register in order to operate on the Website, You must complete the registration form with truthful personal data, valid and current (“Personal Data”) and will undertake to to keep them updated. Patagonia may use various means to to identify its Users, although Patagonia is not responsible for the accuracy of the Personal Data provided by Users. Users They guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Data entered on the Website.

Formalization of the sale

The User's action on the Website expressing their declaration of intent to purchase and make the respective payment through the payment methods enabled for this purpose will entail the formulation by the User of an offer irrevocable purchase agreement for the products included therein (the “Offer”), which will be subject to the effective verification of payment. Once verified Upon payment, Patagonia will notify the User via email. shipping of the products included in the Offer.

Because the marketing of products through the Website has For the purpose of retail sale, Patagonia may limit the quantity of products that each User will be able to purchase.

If the transaction is not confirmed, Patagonia will notify the User This circumstance by sending an email.

Stock

Purchasing any product through this Website is subject to subject to stock availability as indicated in each case.

Offer validity period and price.

The validity period of discounts offered through the Website It will be the one that is indicated in each case on the same Website.

The prices of products available on this Website will only have validity and will apply to products marketed through of the Website, not being applicable to products marketed by Patagonia through other sales channels, such as physical stores.

The specific terms and conditions of the offer or promotion will be announcements on the Website.

It is expressly stated that Patagonia is not responsible for the refunds that must be made by the banks issuing credit cards Regarding current promotions, the issuing entities being the solely responsible for making the reimbursement in a timely manner corresponding.

Contract cancellation (Returns)

The user will have the right to revoke acceptance within 10 days days counted from the date the product is delivered or celebration of the operation, whichever comes last, without liability some. In that case, the user should contact the service of Patagonia customer service through form online, and must make the product available along with the invoice corresponding without having used it and keeping it in the same state as He received it, with original tags, accessories, and packaging.

If you request a refund, the amount will be reimbursed. that had been paid for the product at the time of purchase, without Exception. The price of the product on the Website will not be taken into account. time to request the refund.

Shipping

The User will be responsible for the shipping cost of their purchase from the Patagonia Buenos Aires facilities - Suipacha 1178, Autonomous City of Buenos Aires - to the address he indicated at the time of the operation, excluding hazardous or inaccessible areas. The information The delivery address is the sole responsibility of the User, who You must provide valid and accurate information for this purpose. Under no circumstances, Patagonia conducts an analysis regarding the veracity of the address reported by the Users, the latter being responsible for the Information provided. In the event that Patagonia makes a delivery to a address incorrectly reported by a User, payment of said shipment will be at the User's expense, suffering the same fate in the event that then another delivery or deliveries must be made to another address or addresses. It is presumed that the The person at that address has sufficient power and capacity from the User to receive that shipment.

The delivery of the purchased products will be made within the chosen timeframe. by the User from among those available on the Website. The times of Shipping details are found in the shipping tab.

The delivery period begins once Patagonia validates the order. The purchase order is processed, the corresponding price is collected, and the invoice is issued. will inform the user when their order is processed and on its way by email that will be sent to the address that the User has provided when performing the same or when registering on the Website.

Delivery times are subject to possible delays caused by variables beyond Patagonia's control.

Exchange Policy

If the User wishes to exchange the product purchased through this Website or through our physical store, you can do so within 60 days days from the date of purchase of the aforementioned product.

To exchange the product, the user must contact the Patagonia customer service via the online form available in https://patagonia-ar.com/pages/contacto , requesting the change. Once the change request is received, we will A label will be sent that the user must affix to the box of the Product to be shipped to the Patagonia branch. The cost of Shipping to the Patagonia branch and back to your home will be company position.

In case of changes due to size or color, no difference will have to be paid. any. In the event that the User wishes to change the product for one Otherwise, the difference between the price paid for the product will be adjusted. to change and the price of the new product on the Website, through payment or reimbursement depending on the case.

*If your item was purchased from our website specials or the same is a discounted variant and you wish to make a The exchange will be based on the amount paid at the time of purchase, not the current value. product presentation and its color variants.

The Patagonia product guarantee

Patagonia products come with a 6-month warranty against defects. or defects they might have at the time of delivery to user. To activate the warranty, the user must present the product for inspection at the Patagonia premises, presenting the invoice corresponding form that will be requested in order to do so, on the street Suipacha 1178 in the Autonomous City of Buenos Aires, Monday to Friday in the hours between 10:00 and 19:00.

Responsibility

The User is responsible for all statements, expressions, or actions made with your username and password. The Website reserves the right, in at any time and without prior notice, to withdraw any submission or terminate your status as a Website User by violation of the Terms and Conditions, including but not limited to violations of applicable regulations. In the event that the information or the If the data provided by the User is not true, the User will be responsible for the damages that this fact could cause.

Online complaints book

To make a complaint or claim, you can contact us through Our contact form is available at https://patagonia-ar.com/pages/contacto or by phone at +54.9.1123078041.

All rights reserved. Intellectual property. Links

All rights to this Website and any content of the These rights are reserved and belong to Patagonia. This website is a work composed of integrated and inseparable elements (including although not limited to the content of the screens relating to the Website as well as programs, databases, networks, files, logos, graphics, illustrations, photographs, brands, designs, music, videos, text, HTML code as well as all the design in general) whose property belongs to Patagonia or to third parties from whom Patagonia received the corresponding licenses or authorizations. All of this is found protected by national and international legislation on Intellectual and industrial property, copyright, trademarks, patents, industrial models and designs, among others. The misuse and Total or partial reproduction of said contents is prohibited, except express written authorization from Patagonia.

Trademarks include any designation, trade name, or distinctive sign Materials from Patagonia or any related company may not be reproduced nor used without the prior written consent of Patagonia.

The Website may contain links to other Websites and references to names, trademarks, products or services of third parties, as well as notices advertising, applications, which does not indicate that they are owned or operated by Patagonia and in no way constitute or imply endorsement, sponsorship, association and/or recommendation by the Website regarding said third parties, their information, products or services. When the User clicks and enters other websites that do not belong to Patagonia, will be subject to the terms and conditions of those websites. that Patagonia has no control over the practices and policies of such Websites, neither edit nor control their content, will not be responsible nor provide guarantee for the content, materials, actions and/or services provided for the same, nor for damages or losses caused by the use of These, whether caused directly or indirectly. The User must read carefully read the access and usage policies, and accept them before continuing to browse or visit such third-party websites, which will be at your own and exclusive risk and responsibility. Patagonia does not guarantee. the legality of the content, operations and information that is communicate, reproduce and/or perform on third-party websites nor the absence of harmfulness of such content or services, therefore the User Patagonia is exempt from all liability for the content included in the aforementioned websites or the products or services offered on them or promote.

The establishment of hyperlinks, links or connections to this is authorized Website from other pages or websites, provided that they are not do so in a way that harms the image, brands and/or intellectual property from Patagonia or any person to whom the Website refers. The establishment of hyperlinks, links or links from pages or websites that promote or contain comments or elements of any kind that are violent, discriminatory, pornographic, illegal, obscene, abusive, defamatory, libelous or contrary to the morality or good customs (the present enumeration is merely (example). In the creation of hyperlinks, links or links remains The use of elements extracted from the Website is expressly prohibited. without the prior and express consent of Patagonia.

Sanctions. Suspension and/or cancellation of the User account

Users are strictly prohibited from engaging in, among other behaviors, the following: the following: (i) post comments, opinions, suggestions, ideas or any illegal, obscene, threatening, defamatory or libelous content for third parties or contrary to good morals (the present enumeration is merely illustrative); (ii) sending files containing viruses or any other characteristic capable of damaging the functioning of a computer, from the Website or from this platform's system; (iii) use the Website to violate any type of applicable legislation; (iv) providing false information when registering or making a purchase or in any other time they are required to do any kind of information or Personal Data; (v) use programs, software or devices automatic or manual methods for monitoring or copying information or any type of Website content, (vi) operate or use devices, software or other means tending to interfere with the activities and operations of Patagonia, as in the offers, descriptions, accounts, or databases of Patagonia, among others.

Any type of activity in contravention of these Terms and Conditions will be investigated and the offender may be sanctioned with suspension or cancellation of your registration as a User and/or in any other way that Patagonia's sole discretion is deemed pertinent, without prejudice to the legal actions that may arise from the configuration of crimes or contraventions or civil damages that may be caused to Users or to the Website.

The User shall indemnify and hold harmless Patagonia, its subsidiaries, controlled and/or controlling companies, directors, administrators, representatives and employees, for any claim or demand from others Users or third parties for the activities of the User and/or its directors and/or administrators and/or representatives and/or employees and/or agents on the Website or for their breach of the Terms and Conditions, which are understood incorporated herein or by the violation of any laws or rights from third parties.

Payment Methods

The Website operates using the Mercado Pago platform. Data relating to Payments will be collected through the Mercado Pago payment platform. access their Terms and conditions by clicking here.

Privacy Policy

The information we gathered

This section informs Users about the information that Patagonia collects and uses all of this in accordance with the Data Protection Law. Personal No. 25,326, Regulatory Decree 1558/2001 and other regulations supplementary (“Personal Data Protection Regulations”).

In order to purchase Products on the Website, the User must provide certain truthful, complete, and accurate personal data. Patagonia may to request, collect and store, among other things, the following information: name username, nickname or pseudonym to operate on the Website, name, number of valid document or identification, physical contact information (such as telephone number, address, email address, etc. (“Data Personal Data”). Patagonia may confirm the Personal Data provided by going to public entities, specialized companies or central offices risk, for which you expressly authorize us. The information that Patagonia Information obtained from these entities will be treated confidentially.

Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the Personal Data provided and They commit to keeping them properly updated periodically, in accordance keep changing so that Patagonia can contact you when you make a Purchase. To make any changes to your Personal Data provided at the time of registration, must be entered into the section My Account .

Username and personal password

Users must keep the password strictly confidential and, in Under no circumstances should they reveal or share it with other people. The User will be responsible for all acts or operations that take place through the use of your username and password. If for any reason a User If you believe someone may know your password, you must change it by entering from the navigation menu in My Account.

Rights of access, cancellation and rectification of Data Personal

The Website is responsible for the database into which the Personal data collected from users. This database is located duly registered, in accordance with current legislation, before the National Registry of Databases, within the framework of the Directorate National Data Protection Agency. The website address of said agency organism is www.jus.gov.fix/datospersonales .

Users have recognized rights and may exercise the right to access, cancel and update your Personal Data, including your address email, as well as to object to its processing and to be informed of the transfers carried out, all in accordance with the provisions of the Applicable regulations. As established in Article 14, paragraph 3 of the Law No. 25,326, the owner of the personal data, upon prior accreditation of his identity, has the power to exercise the right of access to them, within 10 (ten) calendar days from the accreditation of your identity, free of charge at intervals of no less than six months, unless demonstrate a legitimate interest in doing so. For the rectification and erasure of Personal Data, the owner thereof may exercise such rights within 5 (five) business days of your identity being verified.

How we use the information

To provide excellent service and so that Users can To perform operations in an agile and safe manner, Patagonia collects and processes the Users' Personal Data for the following purposes:

- Develop internal studies on interests, behaviors and User demographics, to better understand their needs and interests and offer better services or provide them with related information.

- Improve our commercial and promotional initiatives and analyze the pages visited, searches performed by Users, to improve our range of products, personalize content, its presentation and services.

- Send information or messages by email about new products, show advertising or promotions, banners, of interest to our Users, News about Patagonia, among other things.

In case Users do not wish to be contacted for promotional purposes or advertising, may express it to the Website via contact form in https://patagonia-ar.com/pages/contacto who will proceed to interrupt this type of communication with the minor whenever possible.

Assignment and transfer of Personal Data to Third Parties

In accordance with the provisions of Articles 11, 12 and 25 of Law 25.326, the The user understands, accepts and expressly consents that the Website could to assign and/or transfer – either totally or partially – your Personal Data, to other controlled, controlling, affiliated and/or related companies and corporations unrelated or unaffiliated third parties and/or service providers or outsourcing companies that contribute to improving or facilitating operations through Patagonia, such as (but not limited to) services of transport, means of payment, insurance or intermediaries in payment management, call centers or loyalty programs, among others, whether domiciled in the Argentine Republic or abroad for the fulfillment of the purposes set out in the Terms and Conditions and/or in this Privacy Policy. In this regard, the Website informs Users that all processing of your Personal Data will be carried out without exceeding the purposes stipulated in these Terms and Conditions and in accordance with Personal Data Protection Regulations. Furthermore, informs Users that, at any time, they may exercise the right to revoke the consent given for the assignment and/or transfer of personal data through a contact form https://patagonia-ar.com/pages/contacto .

Patagonia will ensure that certain standards are met, through the signing of agreements or conventions whose purpose is the privacy of personal data of our Users.

Cookies

Website Users acknowledge and accept that Patagonia may use a tracking system using cookies ("Cookies") so that access to information when turning from page to page is carried out faster. Cookies are small files that are installed on the hard drive, with a limited lifespan, that helps To personalize the services. Users are informed that by using the Your browser options may limit or restrict, according to your will, the hosting these Cookies, although it is not advisable to restrict them absolutely, since certain functionalities of the Website are only available through the use of Cookies. Cookies are used with the in order to understand the interests, behavior, and demographics of those visit or are Users of the Website and thus better understand their needs and interests and give them better service or provide them with information related. We will also use the information obtained through the Cookies to analyze the pages browsed by the visitor or User, searches performed, improve our business initiatives and promotional materials, display advertising or promotions, banners of interest, news about Patagonia and its products, perfecting our offer of content and articles, personalize said content, presentation and services; we may also use Cookies to promote and enforce The rules and security of the Patagonia Website may add Cookies to the emails I send to measure the effectiveness of promotions.

We also use Cookies so that the User does not have to entering your password so frequently during a browsing session, also to record and verify the registrations and activity of User, always with the objective of installing Cookies, the for the benefit of the User who receives it, and will not be used for any other purpose. to Patagonia.

The installation, permanence and existence of Cookies on the computer of User access depends solely on their will and can be removed from their computer when the User so desires. To learn how to remove the For system cookies, you need to review the Help section of the browser.

Web Beacons

A Web beacon is an electronic image, also called a single-pixel (1 x 1) or transparent pixel, which is placed in the code of a web page. A Web Beacons serve similar purposes to cookies. Additionally, a website A beacon is used to measure user traffic patterns. page to page in order to maximize how traffic flows through The Website. Website Users acknowledge and accept that Patagonia may use a tracking system by using Web beacons.

Order from competent authorities - Legal Requirements

Patagonia may be obliged to disclose Personal Data of its Users to request of the competent judicial or governmental authorities for the purposes of investigations conducted by them. In such situations, Patagonia will collaborate with the relevant authorities in order to to safeguard the integrity and security of its Users.

Patagonia may (and Users expressly authorize it to) communicate any Personal Data about its Users for the purpose of fulfilling the applicable regulations and cooperate with the competent authorities to the extent that we deem it necessary and appropriate in relation to any investigation of an illegal act or fraud, infringement of property rights industrial or intellectual, or other activity that is illegal or that may to expose Patagonia or its Users to any legal liability.

Security. Information storage

The Website guarantees to its Users that it will use the information within the guidelines and principles established in the Data Protection Regulations Personal, and in particular as established in Provision No. 11/2006 of the DNPDP, and that it will carry out reasonable measures (physical, organizational and technological measures) to maintain confidentiality and protect the personal data provided by the Users.

Patagonia has implemented all the processes required for the purpose of protection of Users' personal data, in order to avoid misuse, alteration, unauthorized access and/or theft of the Data Personal data provided by the User to Patagonia. Without prejudice to the expressed in these Terms and Conditions, the User accepts and acknowledges that internet security measures are not inviolable nor perfect.

All personal data of Users will be stored in a file Automated personal data processing. The Personal Data file of the Patagonia users reside in the Federal Capital.

For more information about the confidentiality of your Personal Data Contact us through a contact form https://patagonia-ar.com/pages/contacto . It is reported that the National Directorate for the Protection of Personal Data, The Control Body of Law No. 25,326 has the authority to address the complaints and claims filed in relation to non-compliance the rules on the protection of personal data.

Autonomy. Integrity

The declaration of nullity, invalidity or ineffectiveness of any of the clauses or conditions of these Terms and Conditions will not affect the validity or effectiveness of the remaining ones, which will continue to be completely effective and binding on the parties.

Jurisdiction and Applicable Law

These Terms and Conditions shall be governed in all respects by the laws in force in the Republic of Argentina. Any controversy arising from These Terms and Conditions, their existence, validity, interpretation, scope or compliance, will be subject to the jurisdiction and jurisdiction of the Ordinary Commercial Courts based in the Autonomous City of Buenos Aires. Consequently, the User waives any other jurisdiction or venue that may apply.

Patagonia International Inc. Argentina Branch
Suipacha 1178, CABA. (1008)
+54 9 1123078041
patagonia.argentina@patagonia.com.com

Consumer Rights:
https://www.argentina.gob.ar/produccion/consumidor

“The owner of the personal data has the right to exercise the right of access to them free of charge at intervals not less than six months, unless a legitimate interest is demonstrated to effect in accordance with the provisions of Article 14, paragraph 3 of Law No. 25,326”.

“The NATIONAL DIRECTORATE FOR THE PROTECTION OF PERSONAL DATA, Body of Control of Law No. 25,326, has the power to address the complaints and claims filed in relation to non-compliance the rules on the protection of personal data.”

Pro Deal Community Patagonia Argentina

The Patagonia Pro Deal Community is an exclusive benefits program for outdoor professionals and individuals actively committed to environmental protection. Participation in this program provides access to preferential pricing and discounts on select technical and other products. Membership is a privilege, not a right, and is based on a relationship of mutual respect.

Use of the Benefit

• Products purchased through the Program are exclusively for the member's personal use. Resale or gifting is strictly prohibited.
• Pro Deal Community membership is non-transferable. Maintaining the confidentiality of account information is required. Patagonia is not responsible for unauthorized or fraudulent use by third parties.
• The benefit applies only to members residing in Argentina and only for online purchases.

Membership Management

• Membership requires annual renewal, subject to evaluation by the Patagonia team.
• Patagonia reserves the right to modify, suspend, or cancel membership at any time, at its sole discretion, without prior notice or compensation.

Purchase Conditions

• The discount applies only to a specific selection of products and cannot be combined with other promotions, discounts or current offers.
• Retroactive returns are not allowed, and the discount does not apply to previous purchases.
• Patagonia may limit the number of products available for purchase by each member.
• Exchanges and Returns
• All purchases made through the Program can be exchanged or returned online, through the enabled Exchanges and Returns system.
• Changes are limited to size or color variations of the same product.
• Exchanges or returns in store must be made at authorized branches and under the framework of the Pro Deal Community Program.
• No exchanges or returns are accepted at authorized Patagonia retailers.
• Products purchased under the Pro Deal benefit can only be exchanged for other products available in the same Pro Deal section.
• All shipping costs for purchases made by program members will be the responsibility of the customer.

Program Approval

• The registration and approval process is subject to personalized verification by the Pro Deal team.
• There are no set deadlines for a response. Patagonia will contact you once the review process is complete to inform you of the decision.

Acceptance of the Terms

• By using Patagonia's Pro Deal Community Program, you are accepting these Terms and Conditions and acknowledging compliance with them as a requirement to maintain your active membership.